Privacy Policy Effective Date: [September 7, 2025]

1. Introduction

Welcome to Desert Valley Resort (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services at our resort situated opposite the Sam Sand Dunes in Jaisalmer, Rajasthan, India.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, postal address (e.g., from reservation or contact forms).
Reservation Details: Stay dates, room or tent preferences (e.g., Desert Comfort, Desert View, Majestic Tent with Jacuzzi, etc.), group size, special requests.
Payment Information: Though we may process payments via third-party providers, we may collect booking transaction IDs or proof of payment.
Website Interaction Data: IP address, browser type, pages viewed, time spent on pages, and referral source (e.g., from contact forms or “Book Now” button).
Optional Feedback: Responses to surveys or preferences you share voluntarily.

3. How We Use Your Information

We use your personal information to:

Process reservations and provide booking confirmations.
Respond to inquiries or requests you submit (e.g., via contact us or email).
Send important updates and communications (e.g., booking receipts, changes to bookings).
Improve our website and services by analyzing browsing patterns and usage behavior.
Promote new offers, packages, or experiences (only with your consent).

4. Legal Basis for Processing

For users in India, we process data under:

Consent: When you voluntarily provide information via forms or emails.
Contract: To fulfil a booking or reservation request.
Legitimate Interests: To enhance website usability and internal operations.

5. Disclosure to Third Parties

We may share your information with:

Service Providers: For payment processing, email communications, reservation tools.
Regulatory Authorities: When required by law or governmental request.
Acquirers or Assignees: In the event of a merger, sale, or asset transfer.
We do not sell your personal information to third parties.

6. Security

We employ reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method is 100% secure. You share data at your own risk.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access and receive a copy of your information.
Correct or update inaccurate or incomplete data.
Request deletion of your data (unless legally required to retain).
Withdraw consent for marketing communications at any time.

To exercise your rights or make inquiries, please contact us at reservations@desertvalleyresort.in

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings, though this may affect site functionality.

9. Third-Party Links

Our website may contain links to sites operated by third parties. We are not responsible for the privacy practices or content of those external websites. Please review their policies before providing personal information.

10. International Transfers

Personal data may be transferred to and processed in India and potentially to other countries where our service providers operate, in compliance with applicable data protection laws.

11. Children

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us at:

Desert Valley Resort

Opposite Sam Sand Dunes, Jaisalmer, Rajasthan, 345001, India

Email: reservations@desertvalleyresort.in

Phone: +91 8290497792